Inquio

Inquio helps companies understand whether their AI chatbots are actually helping customers — not just whether conversations are completed successfully.

Traditional chatbot metrics such as resolution rate, containment, and CSAT can tell you what happened at the end of a conversation, but they often miss whether the customer’s underlying problem was truly solved. Inquio evaluates chatbot conversations, identifies hidden issues and failure patterns, and turns them into actionable recommendations.

It helps customer support, CX, and AI teams continuously improve their chatbots by answering a simple but important question: “Did the customer actually get what they came for?”

Instead of manually reviewing conversations or relying on incomplete metrics, teams can use Inquio to automatically evaluate conversations at scale and uncover where their AI agent is falling short.