Formo Automations

Formo Automations is an AI customer support chatbot for Shopify stores that automatically answers common customer questions about orders, shipping, returns, and other store policies.

Merchants connect their Shopify store and configure Formo's tone, policies, and safety rules from a simple dashboard. Formo can use real Shopify order data to provide grounded answers instead of guessing, while built-in checks help prevent fabricated order numbers, tracking details, dates, refunds, or discounts.

Formo is designed for Shopify merchants who want 24/7 customer support without hiring additional support staff or setting up complicated automation platforms. It can be installed on a storefront in less 15 minutes and uses a one-time purchase model rather than a recurring subscription.